Do you have a question about Try-Ons, Authentication, Consignment or any of our Listed Items?
Simply fill out the form below, and one of us will be in touch to help.
At Renascence Studio we believe that no question is a silly question so feel free to reach out!
You will receive your order confirmation via email
We offer shipping from our Melbourne studio to anywhere in Australia for a $14.95 flat rate for Standard Shipping and $20.00 Express Shipping Australia wide.
We also offer local pick-up from our studio by appointment.
All orders over $200 receive Free Shipping. This offer excludes our Hire range.
We accept returns of:
- Damaged goods or incorrect items received;
- Items deemed non-authentic by a qualified authenticator.
We do not accept returns for:
- Change of mind
- SALE items and items marked on the product listing as ' Not Eligible for Return'
Items being returned must be in original unaltered condition.
Refer to our full Terms and Conditions.
Yes, we are a verified Entrupy authenticator and we offer an Authenticity Guarantee on all of our handbags.
Our items undergo a thorough authentication process before listing. So you can be assured they are genuine.
In the event that you have a change of mind we can offer you an exchange or store credit for the value of the purchased item* less shipping costs incurred.
*Change-of-mind does not apply to any products listed as 'SALE' or as 'Not Eligible for Return'
Subject to our full terms and conditions.
