TERMS OF HIRE

The terms and conditions of hire constitute the hire agreement (The ‘Agreement’) and create a contract between you (“you” or “your”) and Renascence Studio Pty. Ltd. and its affiliates (“Renascence Studio”, “We”, “Us” or “Our”). Please read this agreement carefully. 

These terms require the use of arbitration on an individual basis. You must agree to the term and condition of this agreement if you wish to Hire Products from Renascence Studio Pty. Ltd. and by accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the Terms of this agreement, then you may not access the site and use these Services.

Our Terms of Service herein (“TOS”) are incorporated by reference and made a part of this Agreement to which You are agreeing, and such TOS additionally apply to any of Your and Our activities under this Agreement.  
Once you accept the agreement, it will remain in effect and govern all transactions between you and Renascence Studio until you or we terminate it pursuant to the TOS.

This annexure contains all the terms and conditions specifically regarding the Rental of Products available for Hire at Renascence Studio. 
Through the Hire Service, we aim to give you access to premium designer garments and accessories, stylist advice and other information to help you decide which products are suitable to you. 

You agree that the Hire of Products from Us is subject to all TOS herein and our Privacy Policy. These are subject to change from time to time. 
You agree that by Hiring Products from Us, ownership of these Products remains with Renascence Studio at all times.

Our Products may be Hired on behalf of a minor dependent by You if you can represent that you are at least the age of majority in your state or place of residence and you have:

(a) Rented the products on behalf of a minor dependent; or

(b) Provided your consent & allow your minor dependent/s to use the site.

By accessing or using any part of the site, you represent that you are the age of majority in your state or place of residence and are authorised to use your chosen method of payment with the purpose of renting the products on the Hire Order.

1. Our Commitment to You

We will deliver the Hired product that you have ordered including the correct size, colour, and style on or before the date you have specified for delivery on your order. Except where we have indicated to you that your request for this is not possible or guaranteed and therefore your Order will be amended.

Our liability to you for failure to deliver a product you have ordered is limited only to timely delivery. If an order is not delivered on time and we have done everything in our power to get it to you on time, a store credit will be issued, minus shipping charges.

2. Payment Terms

The “Hire Fee” for the product/s will be the rental fee, delivery fees and any additional charges listed on the Site in relation to your rental of products. 

When you place a Hire Order, you authorise Us to charge your payment method for your Hire Fee. We will charge your Payment method immediately upon receiving your order.

In the event that you fail to uphold your commitment to us as set forth in this agreement, In addition to your Hire Order for a product, you authorise Us to charge your payment method up to an amount to 200% of the entire original retail value of the product as specified in the “RRP” on the Site. 

3. Product Fit and Returns

We do not offer refunds or store credits once a Hire Order has been shipped.

3.1 Right Fit
It is your sole responsibility to take all available measures to check that the fit and style of the garment you wish to Hire is suitable for you, including trying-on the garment on for size before placing a Hire Order with us. 
All parcels are marked with authority to leave. You understand and agree that by granting us authority to leave, we and our couriers are released of all responsibility and liability for the orders delivered and left unattended, and that this responsibility and liability transfer to you on delivery.
3.2 Contact Information
We do not take responsibility for Hire orders where an incorrect/ineligible address has been provided. If you have supplied an incorrect address, you will not be entitled to a refund of any kind, and you may be liable to pay any late fees or a replacement fee if the Hired Garment is not returned to us. 

3.3 Dispatching Your Order
If we have shipped your Hire order on-time, we will take no responsibility if your Hire Order is not delivered to you in time for your event. You will not be eligible for a credit or refund.
3.4 Returning Your Order
Pre-paid return packaging will be provided with your Hire Order. Please ensure that you place your garment/s inside the self-addressed satchel and drop it at your nearest Post Office or YELLOW Express Post Box before 4pm NEXT BUSINESS Day. 
    1. If incorrectly posted, you will be required to repay the Hire Fee if it does not arrive back in time to be processed for the following hire.
    2. We will not take responsibility for lost item(s) that were returned using Australia Post boxes.
    3. If you lose the return packaging, we provide you with, it is your responsibility to notify Us immediately, and return the garment via trackable express post. Tracking details must be sent to hire@renascencestudio.com.au prior to posting. 
    4. If you return the garment via an Australia Post Outlet (highly recommended) where it will be scanned over the counter as proof of lodgment, then the article will be deemed as returned and we will accept responsibility for the article after the first scan. If you return your dress via an Australia Post Prepaid Satchel and the dress is not scanned and is lost by Australia Post, then you accept responsibility for this loss and will be required to pay the retail cost of the dress.

4. Dry Cleaning

We dry clean, steam and inspect all products with the utmost care prior to each hire, however, use of this product is at your own risk, and We shall not be held liable for any health-related complaints associated with a product rented from our site. Our products have been worn by other consumers prior to your rental.

5. Use of Our Hire Garments

You agree to treat the garment/s with the utmost care. You will not attempt to fit into a dress that is too small for you, you will not attempt to zip up a dress that is too tight and risk damaging the zipper.

Please avoid direct contact with:

  • Make-up
  • Fake tan
  • Sharp objects and Jewellery
  • Acidic topical cream

6. Damage

If the item is stained and requires specialist or additional cleaning this charge will also be payable by you and payable within seven (7) days of the invoice being issued to you. 

6.1 Repair Costs
In the instance where an item is damaged, repair costs will be your responsibility.
If repair costs are higher than the security deposit, or if you have not provided a deposit, you will be liable for the full repair amount and payment must be made to Us within seven (7) days of the invoice being issued to you. 
Invoices will be sent by email. If your invoice remains unpaid after the specified due date and an external collection agency is appointed to pursue you for collections, including and without limitation, legal representation and collection fees, you will be charged an additional 20% on top of the total invoice amount.
6.2 Damage Beyond Repair
If any item is damaged beyond repair, you accept full liability and acceptance to be charged the full recommended retail price (RRP) as stated on the site www.renascencestudio.com.au
If we are unable to source a like-for-like replacement for your damaged Hire item, you will be liable for up to 200% of the RRP plus any lost income from pre-booked rentals that would need to be cancelled as a result of the write-off. 
If your invoice remains unpaid after the specified due date and an external collection agency is appointed to pursue you for collections, including and without limitation, legal representation and collection fees, you will be charged an additional 20% on top of the total invoice amount.

 

7. Timely Return of Hired Item/s

You agree to return your garment on or prior to the order return date (or next business day) by 4pm using the prepaid return packaging provided. 

If the garment is returned late, you will incur a $30AUD late fee for every day you are late. 

If you have not returned your product within 20 days of the return date your product will be considered a non-return and Renascence Studio will charge your payment card for up to 200% of the RRP plus any lost income from pre-booked rentals that cannot be honored by us as a result, less any accumulated late fees that are still owed by you.

If you do not pay the amounts owed to us by the due date, we will refer your debt to a collection agency to pursue you for collections, including and without limitation, legal and collection fees.

8. Service Refusal

Should you breach this agreement We reserve the right to refuse service to You at our own discretion.

9. Insurance

9.1 At Check-Out 

We offer an optional insurance premium at checkout. You may choose to accept this option at your own discretion.

Insurance premium paid through Renascence Studio covers You for any damage, repair, alteration or additional cleaning required to a maximum value of $100.00 AUD Inc. GST.

Any additional costs above $100.00 AUD paid by Us to rectify, clean or repair an insured Hire garment will be payable by you.

9.2 Replacement

In the event an insured item requires replacement, you will be liable for 50% of the RRP if you’ve paid the insurance premium for the hire of the damaged garment.

The customer will be liable for full repair & replacement costs (up to 200% of the full RRP) for items not insured through Us.

9.3 Validity of Insurance

You must obtain a lodgment receipt for the insurance to be valid. Insurance does not cover the cost of untracked Hire Orders that have not been received by Us or are lost by Australia Post. 

Please note this also includes Hire Orders stated as “not received” when marked as delivered to your address by Australia Post. 

All orders are sent as ‘Authority to Leave’ unless signature on delivery is requested in advance by you. In the case of an item not being returned, a minimum of the full RRP plus any cancelled Hire Fees will be charged.

9.4 Third Party Insurance

We do not accept any third-party insurance policies, and you acknowledge and accept full liability and responsibility for the payment of additional monies owed to Renascence Studio by the due date.

10. Cancellation Policy

You may cancel your rental order subject to the following conditions and applicable fees:

(1) If you cancel your Hire Order twenty-one (21) days or more in advance of your delivery date, you will not incur a cancellation fee. Your order will be cancelled, and you will receive a full refund which will be issued to the payment card you used to place the order. 
If payment was made through PayPal, you will be liable to cover the PayPal fees and charges in order for a refund to be processed.
(2) If you cancel less than twenty-one (21) days but more than seven (7) days in advance of the delivery date, you will not receive a refund. 
You will instead receive a store credit to the value of the cancelled Hire Order amount. The store credit can be applied to Renascence Studio rental/s placed within six (6) months of the Hire Order cancellation date.
(3) If you cancel your Hire Order less than seven (7) days in advance of the delivery date, but prior to shipment please contact hire@renascencestudio.com.au with your reason so that we can determine your eligibility for a store credit.
A store credit will only be issued if We deem your reason to be fair and reasonable. 

11. Bookings via Our Partners

If your booking was placed through All The Dresses, a dress hire marketplace we partner with, the terms agreed on their website when you checked out will apply. You should check your order confirmation email or visit their website for terms and conditions rather than reading the terms on this page.

12. Email

We will use the information from your order to send you email marketing on occasion. We do not however pass on any of your details including your email address to any other companies or corporations. You may opt out of receiving those emails by emailing hire@renascencestudio.com.au

THESE TERMS OF HIRE FORM PART OF OUR TERMS OF SERVICE

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